Return & Refund Policy

If your item arrives damaged, faulty or different from what you ordered, contact us on WhatsApp within 7 days of delivery with photos or a video of the parcel. We will arrange a replacement or refund according to this policy.

Return Conditions

• Please record an unboxing video when you open your parcel. This helps us process damage or wrong-item claims quickly.
• The item must be unused, in its original packaging, with all accessories, tags and gifts included.
• Returns are accepted for damaged, faulty or wrong items, or items different from the product description.
• For hygiene reasons, opened personal care, beauty, oral care, innerwear and grocery items cannot be returned unless they arrive damaged or wrong.
• Change-of-mind returns are not accepted on Cash on Delivery orders.

How to Request a Return

1. Message us on WhatsApp within 7 days of delivery with your order number, photos and the unboxing video.
2. Our team will review your request and reply within 1–2 working days.
3. Once approved, we will arrange a pickup or share the return address.

Refunds & Replacements

• Approved returns get a replacement, or a refund if the item is out of stock.
• Refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 working days after we receive and check the item.
• If the return is due to our mistake (damaged, faulty or wrong item), we pay the return delivery charges.

We deliver and accept returns from customers all over Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.